Legal

Refunds & Returns Policy

Last updated

August 8, 2026

Effective

August 8, 2026

Table of Contents

At Echoholics Records, we strive to provide high-quality music and merchandise. If you are not fully satisfied with your purchase, please review our refund and return policy below.

01

Digital Products (Music Downloads, Subscriptions, Premium Access)

  • All digital product sales are final.

  • Refunds are not available once digital products have been delivered or accessed.

02

Physical Products (CDs, Vinyl, Merchandise)

  • Items may be returned or exchanged within 14 days of delivery if they are unused, unopened, and in their original condition.

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

03

Studio Deposits & Bookings

  • Deposits are refundable according to the cancellation window stated at the time of booking.
  • Cancellations made after that window, or after work has begun, may not be eligible for a refund of the deposit.

04

Beat Vault Subscriptions

  • You can cancel anytime; your membership stays active and beats stay claimable until your current billing period ends. We don’t refund the unused portion of a period.
  • Beat licenses already claimed are not affected by cancellation and are not refundable, consistent with our Beat & Sound Licensing Terms.

05

Tickets

  • If we cancel a show, you’ll receive a full refund automatically.
  • If a show is postponed, your ticket remains valid for the new date. If the new date doesn’t work for you, contact us for a refund.
  • Outside of a cancellation or postponement, ticket sales are final.

06

Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 7 days of delivery.

  • We will provide a replacement or issue a refund at no additional cost.

07

Refund Process

  • Approved refunds will be processed back to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

08

Non-Returnable Items

  • Opened music CDs or vinyl records

  • Gift cards and digital codes

  • Clearance or final-sale merchandise

09

Contact us

Questions about this policy?

Email support@echoholics.com and we’ll help.