Legal
Last updated
September 7, 2026
Effective
September 7, 2026
This policy covers physical merchandise ordered through our shop. Digital products — beats, sound packs, and music — deliver instantly to your account and aren’t covered here; see our Refunds & Returns Policy for those.
01
Merchandise is printed and shipped by our print-on-demand partner as each order comes in — nothing is sitting in a warehouse waiting to be picked. That means:
02
Production: typically 2–7 business days, depending on the item. A simple print takes less time than an embroidered piece or a multi-color design.
Shipping: once produced, standard delivery is typically:
Total time from order to delivery is usually 1–4 weeks. We know that’s a range — it depends on what you ordered and where it’s going. You’ll get a tracking link by email as soon as it ships.
These are estimates from our fulfillment partner, not guarantees. Holidays, high demand, and customs delays can push things later.
03
You’re responsible for any customs duties, import taxes, or fees your country charges on the way in. These aren’t included in your order total because they vary by country and we can’t predict them. Check with your local customs office if you want to know before ordering.
International shipments can also be held at customs for inspection, which is outside our control and not something we can speed up.
04
Please double-check your address at checkout. Once an order is in production, we usually can’t change the shipping address — items are printed and labeled to ship automatically.
If a package is returned to our fulfillment center because of an incorrect address, we’ll contact you to arrange reshipping, and a new shipping charge may apply.
05
You’ll receive tracking as soon as your order ships. If tracking shows delivered but you don’t have your package, please check with neighbors and your local post office first — that resolves it more often than not.
If it’s genuinely lost, or arrives damaged, contact us within 7 days of the delivery date (or expected delivery date, if it never arrived) and we’ll sort out a replacement or refund. See our Refunds & Returns Policy for the full process.
06
If your order includes several different products, they may ship separately and arrive on different days — each is made and shipped as soon as it’s ready rather than waiting for everything to be done together.
07
Questions about a shipment, or something not covered here?
Email support@echoholics.com with your order number and we’ll help.
